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Frequently Asked Questions
If you ever have any other questions, pop us a mail at support@septhia.com - we're always here and happy to help!
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How can I contact Septhia?
How can I contact Septhia?
You can email us at support@septhia.com where our customer service team will be happy to help you with whatever you need!
Do you deliver worldwide?
Do you deliver worldwide?
Yes.
Can I change or cancel my order?
Can I change or cancel my order?
As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
When will my order be processed?
When will my order be processed?
All orders are handled and delivered out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and delivered the next day after the processing day. Please note that we don't deliver on weekends.
30-Day Comfort Guarantee
We design our products for real use, not to collect dust in a drawer. Try it out, push it to the limit, and see what it can do. You’ve got 30 days. If it doesn’t meet your expectations, send it back for a full refund. No hassle, no awkward questions. Just your money back. That’s how confident we are you’ll love it.